Job Description

(internally known as Planning Portal Technical Support Officer)

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Help deliver the planning services that support our growing community.

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Are you a Planning Support Officer, Planning Portal Officer, Planning Administrator or Graduate Plannerlooking for your next opportunity?

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Join the City of Ryde and play a key role in supporting the NSW Planning Portal and helping deliver efficient planning and development services to our community.

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- Develop specialist NSW Planning Portal expertise
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- Contribute to planning and development outcomes across the City of Ryde
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- Diverse role combining administration, systems and customer support
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About Us

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City of Ryde, just 12 kilometres from Sydney CBD, is one of Australia's most dynamic and rapidly evolving local government areas. Home to more than 130,000 residents, a thriving innovation economy centred around Macquarie Park, and vibrant local centres, Ryde continues to experience significant growth and transformation.

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As our community grows, so does the demand for efficient and customer-focused planning services. This is an opportunity to join a collaborative team that plays an important role in supporting development outcomes and delivering high-quality services to residents, applicants and industry professionals.

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About the Role

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We're seeking a customer-focused and highly organised Planning Support Officer to join our Development Advisory and Insights team.

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In this role, you'll provide technical and administrative support for the NSW Planning Portal and associated planning processes. You'll assist customers, consultants and internal stakeholders, manage planning-related records and documentation, process invoices and purchase orders, provide general administrative duties and help ensure applications and enquiries are handled accurately and efficiently.

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Working across a range of planning systems and business processes,



you'll play an important role in supporting the delivery of planning and development services across the City of Ryde.

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About You

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You're an organised and proactive professional who enjoys working with systems, solving problems and providing excellent customer service.

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You have strong attention to detail, communicate confidently with a range of stakeholders and can manage competing priorities in a fast-paced environment. You're equally comfortable working independently and contributing to a collaborative team.

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Most importantly, you're looking for an opportunity to build your planning knowledge and develop a long-term career within local government.

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What You'll Bring

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- Solid administrative and records management skills
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- Experience in planning administration, development services, local government or government administration
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- Experience managing customer enquiries and stakeholder relationships
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- Strong computer literacy and experience using corporate systems and databases
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- Excellent written and verbal communication skills
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- High attention to detail and the ability to manage competing priorities
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- A proactive approach and ability to work both independently and collaboratively
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Highly Regarded

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- Experience using the NSW Planning Portal
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- Knowledge of development assessment, planning processes or building certification
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- Experience within a Local Government planning or development services environment
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- Experience using Content Manager or TRIM
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Why Join Us?

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This role offers a unique opportunity to build specialist expertise in the NSW Planning Portal while gaining valuable exposure to planning and development services within local government.

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You'll be part of a supportive and collaborative team, gain experience working alongside planning professionals, and develop skills that can open future career opportunities in planning, development assessment and local government.

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What We Offer

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- Commitment to providing opportunities for work/life balance
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- Hybrid work from home and office arrangements
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- Flexibility regarding start and finish times
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- Work 35 hours per week
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- Accrue a rostered day off
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- Long service leave after 5 years
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- 18 weeks paid parental leave (for eligible employees)
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- Three additional grant days over the Christmas period
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- Annual performance reviews and Award increases
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- Study assistance and professional development opportunities
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- Opportunity to join Fitness Passport
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- Various health and wellbeing initiatives
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- Collaborative and values-driven workplace culture
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Your commencing annual salary will range from $73,267.92 to $91,584.90 + Superannuation, dependent on your skills, experience and qualifications.

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Closing Date: 23 rd September 2026 at 11:30PM

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EEO Data Collection Question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development.

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EEO Data Collection Question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development.

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EEO Data Collection Question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development.

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