Job Description

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- Location Cnr Memorial Drive & Endeavour Boulevard,North Lakes, QLD, 4509,Australia
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- Employee Type Temporary (TEMP)
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Description

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Maintain overall integrity of Home Claims Knowledge, with a focus on delivering Home strategy, regulatory and compliance requirements, and optimising business outcomes and customer experience.

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Requirements

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Secondary Hiring Leader - Matthew David Roberts

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A Home Knowledge Management Consultant is responsible for:

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- Collaboratively supporting the Home Claims business functions with composing and maintaining technical workflows (process) and procedures in HIYA.
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- Providing a central source to keep the C&A; knowledge base up to date, presented in a usable format.
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- Developing, deploying, and maintaining best practice knowledge, through the HiYA platform in order to sustain or improve the capability and effectiveness of Home Claims.
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- Reporting and analysing data to monitor and identify continuous improvement opportunities in the effectiveness and use of HiYA for Home Claims, which may include user data and system enhancements.
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- Supporting as a C&A; Change Champion / Knowledge expert to identify departments,



cross functional impacts and implement and embed knowledge changes as required. Validating and supporting the communication of knowledge (process and procedure) changes
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POSITION ACCOUNTABILITIES

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- Provide Home Claims knowledge creation and maintenance within agreed timeframe
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- Manage and action knowledge requests within agreed timeframe
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- Liaise with key subject experts / stakeholders to gather and document process information
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- Accountable for developing, deploying, and maintaining best practice knowledge (quality and quantity) to sustain or improve the capability of Home Claims within expected timeframes
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- Apply, monitor and ensure adherence to Knowledge Management design principles (design concepts, style guide and formatting) for all knowledge as required in accordance with control mechanisms
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- Collaborate and support with the implementation, embedding and use of HIYA across Home Claims by building and maintaining relationships with cross business functions and stakeholders
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- Support the C&A; Knowledge Onboarding / Accreditation program with ongoing coaching and mentoring in knowledge best practices
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📌 Knowledge Management Consultant (Queensland)
🏢 Auto
📍 Queensland