Job Description

About Buildkite

n

Buildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every day. Companies including Canva, Meta, Mistral AI, and NVIDIA rely on Buildkite to run builds, tests, and deployments on their infrastructure, ours, or both - giving them the speed, reliability, and flexibility to ship with confidence.

n

About the Role

n

This is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows. You'll play a vital role in shaping the support team's evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience. This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams.

n

Where You'll Be

n

This role is remote and requires someone to be located in the WA timezone. You'll work five days a week, 9:00 AM–5:00 PM local time, including both Saturday and Sunday. Your other three days are flexible — we'll agree on a set schedule together when you join.

n

What You'll Do

n

n
- Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
n
- Provide support through Slack, Zoom, Email, Plain, and Community Forum
n




- Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
n
- Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions
n
- Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
n
- Publish documentation updates and proactive communications that improve the customer journey
n
- Act as a voice for customers, ensuring their feedback shapes internal product and process improvements
n
- Own and improve support workflows, simplifying how the team operates and delivers
n
- Share learnings from customer work to strengthen alignment with Product and Engineering
n
- Mentor peers and foster an inclusive, supportive environment within the team
n

n

This Is You If You Have...

n

n
- A Customer Centric Mindset – Deep commitment to delivering world‐class support with empathy and patience
n
- Technical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
n
- DevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
n
- Problem Solving Skills – Confident in independently tackling complex technical issues and guiding customers to solutions
n
- Autonomous and Proactive – Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements
n




- Excellent Communication – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments
n

n

Benefits

n

n
- 20 days paid annual leave plus 10 days sick & carer's leave — actively encouraged, we want you to be at your best and time off is a part of that.
n
- An ongoing remote-work allowance to help you do your best work — we want you to have everything you need, from great wifi to wellness options that are right for you.
n
- Retirement and health coverage (based on your region)— build towards your future, your way.
n
- 16 weeks paid parental leave for primary carers (6 weeks for secondary) — becoming a parent is life changing and we're committed to supporting you and your family through it.
n
- Confidential EAP & mental health support — sometimes life gets hard. You should be able to access the resources and support you need.
n
- Support for learning and growth — with time and budget for conferences, courses, and coaching so you have the opportunity to grow, improve your craft, and build mastery.
n
- Flexibility to work from anywhere in the world for up to 6 weeks a year — great work doesn't have to happen from one desk.
n

n

Exact benefits may vary slightly by country. We'll walk through the specifics for your location.

n

Equal Opportunity Employer

n

At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We're dedicated to fostering an inclusive setting and providing reasonable accommodations throughout our recruitment process.

n

If you need any accommodations or support during the application or interview process, please reach out to us at [email protected].

📌 Senior DevOps Support Engineer (South Australia)
🏢 Buildkite
📍 South Australia