ORDE Financial in Melbourne seeks an empathetic hardship support specialist to manage hardship applications from first contact through assessment and review, ensuring timely and fair outcomes in line with NCC obligations.
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You will collect and verify financial information, document decisions, escalate complex cases, and collaborate with Credit, Legal and Compliance teams to protect customers and the business while maintaining accurate records.
📌 Hybrid Hardship Case Manager (Victoria)
🏢 Orde Financial
📍 Victoria
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