Job Description

Here are some of the EXCITING things you will get to do:

n

End User Support

n

n
- Provide timely support across hardware, software, and network issues
n
- Manage and prioritise tickets with clear communication
n
- Troubleshoot issues and identify root causes; implement fixes
n

n

Digital Infrastructure Management

n

n
- Support and maintain systems (devices, servers, network, cloud)
n
- Monitor performance; apply upgrades, patches, and fixes
n
- Maintain system documentation
n

n

Software And Application Support

n

n
- Install and support business applications
n
- Manage updates and software licensing
n

n

IT Procurement And Asset Management

n

n
- Procure IT equipment and manage vendors
n
- Maintain asset register (hardware, licenses, warranties)
n
- Ensure compliance with asset processes and audits
n

n

Security And Compliance

n

n




- Apply security controls and best practices
n
- Monitor risks and recommend improvements
n

n

User Training And Education

n

n
- Deliver training on systems and cybersecurity
n
- Promote effective use of tools across the business
n

n

Required Skills And Qualifications And Required Experience

n

n
- 5+ years IT support / engineer experience
n
- Degree in IT or related field
n
- Strong Windows/Mac + networking knowledge
n
- Experience troubleshooting across systems and networks
n
- ITIL knowledge (incident/change/problem management)
n
- Robust communication and stakeholder management
n
- Relevant certifications (A+, MCP, CCNA) beneficial
n

📌 IT Engineer ANZ (New South Wales)
🏢 SharkNinja APAC
📍 New South Wales