Skip is seeking a Senior Head of Customer Operations to own the customer experience across the lending journey—from first contact to servicing. You will be the decision-maker on escalated and sensitive issues, balancing customer outcomes with commercial considerations, and you will build and scale a high-performance team as we grow.
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You will root-cause escalations, redesign processes, and work with Product and Engineering to automate fixes, reducing future issues and improving customer
📌 Head of Customer Operations & Experience Architect (New South Wales)
🏢 Sucasa
📍 New South Wales
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