CX & Retention Leader -- Player-Coach, AI-Driven (Victoria)

CX & Retention Leader -- Player-Coach, AI-Driven (Victoria)

13 Sep
|
EstimateOne
|
Victoria

13 Sep

EstimateOne

Victoria

Job Description

E1 (formerly EstimateOne) is seeking a Customer Experience & Retention Lead to guide the CX team, stay close to customers, and use conversations, usage and churn data to drive retention initiatives.

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You'll collaborate with Product, Marketing, RevOps and Sales to reduce churn across Builder, Subbie and Supplier customers, while scaling AI-enabled self-service and ensuring a human touch.

📌 CX & Retention Leader -- Player-Coach, AI-Driven (Victoria)
🏢 EstimateOne
📍 Victoria

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