Job Description

Job Description

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THE PROJECT

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Neurode Labs is building brain-computer interface technology that sits at the intersection of neuroscience, hardware, and software. We're a small, fast-moving team — and we're hiring someone to own the full physical lifecycle of our devices, from factory floor to end user and back again.

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WHAT YOU'LL OWN

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Device tracking & customer operations

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- Maintain full visibility over device inventory — every headset, everywhere, always
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- Coordinate pickups, drop-offs, and returns with precision
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- Be the primary point of contact for users: responsive, clear, solutions-first
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- Triage incoming user concerns — categorise the issue, route it to the right person, and follow it through to resolution
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- Resolve issues directly where you can; escape where you can't — but always own the outcome
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- Handle basic customer support via email and short calls, walking users through fixes when needed
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Manufacturing & supply chain

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- Manage relationships with manufacturers — primarily in China — ensuring devices are assembled, packed, and shipped to spec
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- Negotiate and manage high-level contracts covering yield, quality standards, and pricing
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- Source competitive pricing for components and shipping
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- Manage assembler contractors for quality and timeline adherence
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- Organise pre-purchases to reduce unit cost
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Operations & process

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- Coordinate production and delivery timelines end-to-end
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- Manage replacements and handle exceptions without dropping the ball
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- Continuously look for ways to optimise — cost, speed, quality
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- Travel to China with the CTO approximately once per quarter (advance notice always given)
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WHAT WE'RE LOOKING FOR

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- 3–6 years of experience in hardware operations, supply chain, or logistics — ideally with physical products
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- Proven experience working with Chinese manufacturers: you understand the communication style, the timelines, and how to hold suppliers accountable
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- Sharp eye for contracts and pricing — you push back, you negotiate, you document
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- Highly organised with a strong bias for ownership: if something's falling through a crack, you catch it
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- Transparent, proactive communicator — you keep stakeholders informed before they need to ask
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- Comfortable travelling internationally as needed
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Nice to have

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- Engineering background — mechatronics, mechanical, electronics/hardware, or biomedical engineering
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- Mandarin speaker (significant advantage when working with Chinese suppliers)
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- Experience in medtech, robotics hardware, or consumer hardware
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WHO YOU ARE

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- You see problems before they happen — you know where to build in buffer, where to push harder, and why the difference matters
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- Detail-oriented to a fault — nothing slips, nothing gets forgotten, nothing falls through the cracks
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- You can hold many moving parts in your head at once and keep them all moving — calm and focused no matter how chaotic it gets
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- High autonomy, high ownership — you don't wait to be told when something needs doing
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- You work well with others: this role touches every team, and clear communication is non-negotiable
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- You're based in Sydney and want to work in person with a small, driven team
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📌 Hardware Ops & Logistics Manager (New South Wales)
🏢 Neurode
📍 New South Wales