Job Description

At DotCollective, our Delivery Leads keep the engine running, ensuring clarity, coordination, and consistency across every sprint, support pack, and project.

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In this Dedicated Squad setup, you'll work alongside a Delivery Manager (Dedicated), supporting several of our largest merchants. Together, you'll manage day-to-day delivery, client coordination, QA, and squad operations, ensuring your merchants experience DotCollective's hallmark delivery confidence at scale.

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You'll be the operational backbone of the squad, detail-obsessed, process-driven, and proactive.

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Where the Delivery Manager drives the why and what, you'll focus on the how and when, ensuring every ticket, sprint, and deployment runs seamlessly.

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Core Responsibilities

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Delivery Operations

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- Manage day-to-day delivery workflow across support, projects, and sprints.
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- Maintain accurate boards, priorities, and timelines within Productive.
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- Coordinate daily stand-ups, weekly WIPs, and sprint planning sessions with the squad and client.
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- Track all tasks through to QA and deployment, ensuring nothing slips through the cracks.
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- Flag risks early, proactively recommend solutions, and ensure every sprint stays on track.
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Client Coordination & Support

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- Serve as the day-to-day contact for clients on delivery items, scheduling, QA updates, and smaller task queries.
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- Support the Delivery Manager in managing timelines, budgets, and client comms.
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- Keep clients informed with status reports, testing notes, and explicit expectations.
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- Coordinate feedback rounds, testing phases, and post-launch actions.
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- Help ensure a smooth client experience that builds trust and confidence.
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QA, Testing & Launch Readiness

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- Oversee QA for all deliverables before deployment, across all channels.
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- Ensure tasks meet acceptance criteria, design integrity, and Shopify best practices.
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- Manage bug tracking, internal UAT coordination, and final deployment checklists.
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- Support the Technical Lead and developers with test cases and feedback loops.
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Budget & Time Management

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- Monitor task estimates and actuals within Productive.
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- Review weekly time entries for accuracy and profitability.
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- Support the Delivery Manager with budget reports, prepaid usage, and monthly invoicing readiness.
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- Highlight any risks to profitability or resourcing early.
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Squad Collaboration & Culture

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- Act as the operational right hand to your Delivery Manager, bringing structure, detail, and calm.
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- Ensure developers and technical leads are clear on priorities and deadlines.
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- Support team check-ins, retros, and culture initiatives.
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- Uphold DotCollective's "no surprises" culture, communicate early, often, and clearly.
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What Success Looks Like

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- All delivery boards are accurate, current, and visible at all times.
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- Clients receive proactive updates, never chasing for information.
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- QA processes run smoothly, with minimal issues post-launch.
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- The squad runs predictably and profitably.
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- The Delivery Manager and team trust you as their operational anchor.
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What You'll Bring

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- Experience in delivery coordination, project support, or account operations within a digital or Shopify agency.
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- A solid understanding of eCommerce and the Shopify ecosystem.
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- Experience managing tickets, QA, and sprint workflows across Productive.
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- Strong communication skills, able to liaise confidently with clients and technical teams.
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- Impeccable organisation and attention to detail, the person everyone trusts to "keep things moving."
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- A growth mindset and eager to develop toward a future Delivery Manager role.
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Working Model

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- Full-time, permanent role within a dedicated squad
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- Hybrid / remote-first with in-person collaboration as required
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Why work with us?

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- Flexibility&Autonomy:Wetrustourteamtoworkinwaysthatsuitthembest - outcomesmattermost.
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- CareerGrowth:ShapethefutureofeCommerceandgrowyourexpertisewithinaforward-thinkingteam.
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- EngagingWork:Workonexcitingprojectsforsomeofthebiggestnamesinretail,solvingreal-worldchallenges.
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📌 Delivery Lead (Dedicated) (Victoria)
🏢 DotCollective
📍 Victoria