Drive customer adoption, retention, and expansion for your portfolio.
n
Own customer relationships post-sale and drive value realization. You will work with a portfolio of customers to ensure they achieve their goals with our platform, driving retention and identifying expansion opportunities.
n
What You Will Do
n
n
- Own relationships with a portfolio of customers
n
- Drive product adoption and value realization
n
- Conduct business reviews and success planning
n
- Identify and close expansion opportunities
n
- Manage renewals and reduce churn
n
- Advocate for customers internally
n
- Create customer success playbooks
n
- Collaborate with sales on customer references
n
n
What We Are Looking For
n
n
- 3+ years of customer success or account management
n
- Experience with B2B SaaS customers
n
- Solid relationship building skills
n
- Data-driven approach to customer health
n
- Ability to identify and close upsell opportunities
n
- Excellent communication and presentation skills
n
- Project management capabilities
n
- Technical aptitude for our product domain
n
n
Nice to Have
n
n
- Experience in sales technology or RevOps space
n
- Track record of net revenue retention above 100%
n
📌 Customer Success Manager (New South Wales)
🏢 Apparate
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.