Job Description

n
- Location 44 Boorea Street,Lidcombe, NSW, 2141,Australia
n
- Manage Others No
n

n

Contact information

n

n
- Contact Phone 0418 134 606
n

n

The role:

n

As our current Assessing Support Officer, you will be responsible for administrative tasks and activities related to all components of the Motor Claim. You will play a vital part in ensuring a smooth and efficient assessment process, reducing claims duration and delivering an excellent customer experience.

n

You will:

n

n
- Provide excellent customer service, following all relevant system & protocols outlined in the knowledge system
n
- Maintain consistent & proactive communication with customers, repairers and tow operators, identifying and appropriately acting on instances of customer dissatisfaction
n
- Provide appropriate advice and guidance to customers to inform their decision making leading to optimal assessing, repair, or total loss resolutions
n
- Facilitate rebooking and pathing activities by guiding customers into our Internal Assessment Centres (IACs) and repairer network
n
- Effectively manage all aspects of repairer services throughout the fulfilment process and proactively manage all administrative activities from booking to assessment authorisation
n

n

What experience you'll bring:

n

n
- Highly developed verbal & written communication skills with the ability to influence stakeholder outcomes
n
- Previous experience working in the Insurance industry, with demonstrated solid customer service skills
n




- Strong computer skills with previous experience working with industry specific programs, or the ability to quickly learn the necessary systems
n
- Ability to effectively prioritise tasks and manage workload, with the ability to adapt to unexpected demands and a team player
n
- Able to manage challenging situations in a calm and professional manner, with a problem solving, solutions focused approach
n
- Location – Lidcombe – This role is based at our Lidcombe Insurance Assessment Centre and is an on-site role.
n
- Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
n
- Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
n
- Grow with us - we've got learning and professional development opportunities to suit everyone.
n
- Give back - our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
n
- Take care of yourself - your wellbeing is important to us and our healthy mind and body hub,



mental-health support and fitness discounts will help you be your best self.
n
- Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
n
- Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas
n

n

About us:

n

Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

n

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.

n

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!

n

Auto & Generalvalues individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

n

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

📌 Assessing Support Officer (New South Wales)
🏢 Auto
📍 New South Wales