As a Professional Customer Support - Casual Hours you will play a vital role in delivering exceptional service, resolving customer enquiries, and maintaining positive relationships with both internal and external stakeholders. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.
What You’ll Do
- Provide excellent customer service to both internal and external customers across multiple channels.
- Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure.
- Maintain a skilled and engaging phone manner to deliver great customer experiences.
- Manage competing priorities and stay highly organised in a fast-paced environment.
- Work collaboratively with a supportive team to elevate everyday service standards and team culture.
What You’ll Bring
- Proven experience successfully interacting with both internal and external customers.
- Strong communication skills with a confident, polite,
and professional telephone manner.
- Excellent time-management abilities to juggle multiple priorities effectively.
- A composed, calm, and positive can-do attitude when managing challenging situations.
- Flexibility to work during school hours with full availability to work through school holidays.
Benefits
- An international work environment in a fast-growing company with plenty of development opportunities.
- Hybrid work model (80% on-site | 20% remote).
- Ergonomic workstations and contemporary laptops (Apple or Windows).