As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at .
About the role
MSS Security is seeking Permanent Part Time Customer Experience Officers to join our team at Brisbane Airport . In this role, you will assist passengers by providing directions and information while delivering a high standard of customer service in a busy airport environment.
Duties include but are not limited to:
- Provide a warm, professional welcome to passengers and visitors throughout the terminal
- Offer transparent directions and guidance to passengers to help them navigate the terminal efficiently
- Maintain a high standard of customer service
- Enhance the passenger experience during peak periods by proactively guiding passengers and providing clear, helpful information to support smooth terminal flow.
Requirements:
- Full Australian working rights
- Ability to undergo and pass a national security police check
- Ability to undergo and pass a medical assessment (including drug and alcohol testing)
- Strong customer service skills with excellent verbal and written communication
- Ability to stand for extended periods, up to 12 hours
- 24/7 availability required for a Part Time rotating roster (AM and PM)
- Master licence - 41299
MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.
We are proud to:
- be certified by the Workplace Gender Equality Agency,
- be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.