Job Description

n
- Work within a supportive and collaborative team environment
n
- Make a meaningful impact through every interaction
n
- Join an industry leading and person-centred allied health organisation
n

n

Job title

n

Client Care Coordinator

n

Location

n

This role can be based out of any of our hubs

n

Employment Type

n

Full-time

n

About Everyday Independence

n

With over 40 hubs across Australia, Everyday Independence is a energetic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change makers is on a mission to make inclusion possible for all Australians.

n

About The Role

n

The Client Care Coordinatoris responsible fordeliveringindustry-leading participant experience across every interaction and plays a critical role in improving access to services. The Client Care Coordinator acts as the first point of contact forenquiries from the public, participants,community service providers, medical and allied health professionals.

n

As a Client Care Coordinator at Everyday Independence, no two days will be the same. If you were here last week, these are some of the things you may have done:

n

n
- Supported NDIS participants and families with enquiries, providing information about services and supports
n
- Managedparticipant referrals and intake processes
n
- Assistedparticipants and families to understand funding arrangements
n
- Coordinated participant onboarding, welcomeemailsandappointment scheduling
n
- Partnered with therapists and internal teams to supportapositive participant experience
n




- Prepared,maintained, and updated service agreements
n
- Maintainedaccurateparticipant recordsand documentation
n
- Supported invoicing, fundingadministrationand payment processes
n

n

Who We Are Looking For

n

To be considered for this role you'll need:

n

n
- Demonstrated experiencein an administration or customer service role
n
- Outstandingwrittenandverbalcommunicationskills
n
- Strongcustomerserviceskills
n
- Abilitytoworkcollaborativelywithinateamenvironment
n
- Passion for supportingpeople withcomplexneedsinasupportive,empatheticand effective manner
n
- Proficiencyin Microsoft Office and participant management systems
n
- Prior to commencement,you'll also need to obtain a WorkingwithChildren's Check and NDIS Workers Screening Check
n

n

What We Offer

n

n
- Continuous Learning and Opportunities for Growth:Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.
n
- Team Culture:A contemporary and positive team culture where everyone shares the same vision.
n
- Everyday Perks:We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.
n
- Be Part of Something Bigger:When you work at Everyday Independence, the work you do as a Client Care Coordinator is valued. You'll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.
n

📌 Client Care Coordinator (Perth)
🏢 Everyday Independence
📍 Perth