Job Description

Assistant Store Manager

n

Department: Australia Retail

n

Employment Type: Permanent - Full Time

n

Location: Rouse Hill - Management (RHI)

n

Description

n

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect prospect for you!

n

We're looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you'll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

n

Key Responsibilities

n

Leadership & Team Development:

n

n
- Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
n
- Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
n
- Drive training and development, empowering your team to excel and grow.
n
- Communicate clearly and transparently, ensuring alignment and trust across the team.
n
- Keep the team well-informed with product knowledge to deliver outstanding customer service.
n

n

Operational Excellence:

n

n
- Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
n
- Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
n
- Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
n
- Play an active role in recruiting and retaining top talent to build a strong and motivated team.
n

n

Sales & Performance:

n

n
- Support in meeting and exceeding sales targets, driving profitability through effective strategies.
n




- Monitor key performance indicators (KPIs) to track and sustain store success.
n
- Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
n
- Implement proactive loss prevention strategies to protect the store's profitability.
n

n

Customer Experience:

n

n
- Lead by example in delivering exceptional customer service at every opportunity.
n
- Address customer feedback promptly, ensuring satisfaction and brand loyalty.
n
- Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
n
- Build meaningful connections with your local community, creating a personable and welcoming shopping environment.
n

n

We would like to meet someone who is

n

n
- Passionate about creating outstanding customer experiences.
n
- An inspiring leader with a proven track record in retail management.
n
- A clear and confident communicator, able to engage with colleagues and customers alike.
n
- Results-driven, with a sharp focus on achieving goals and meeting targets.
n
- Approachable, supportive, and trustworthy—a natural team player.
n
- Energetic and proactive, with a determination to see tasks through to completion.
n
- Skilled in problem-solving and decision-making, ensuring solutions align with company policies.
n

n

What's in it for you

n

n
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
n
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
n
- Generous Colleague Referral Incentive
n
- A stable, successful and supported environment
n
- Length of service awards
n

n

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

📌 AUS Assistant Store Manager (New South Wales)
🏢 Animal
📍 New South Wales