Job Description

Introduction

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At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.

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Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.

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We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.

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Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

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Overview

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We are looking for a Claims Assistant to support our Workers' Compensation Claims team.

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This role may interest you if you are studying and/or qualified in Insurance, Administration, Business, Allied Heath, Psychology, Social Work (or similar disciplines). Alternatively, if you are looking to re-enter the workforce this too may be good opportunity.

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You don't have to have insurance, claims or corporate work experience, but a passion for learning, dedication to service and a motivated disposition.

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We offer learning and career pathways and provide ongoing training. We invest in our people through succession planning and have a number of mentoring and training programs available.

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How you'll make an impact

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- Ensuring all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective support to the claims operations
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- Supporting the claims teams by completing and sending letters, arranging medical appointments, conducting appointment reminders, sending emails and other administrative duties.
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- Utilising Worksafe and Gallagher Bassett systems and programs for records keeping, file notes and contacts
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- Assisting in ensuring documentation is able to be released to parties, including redacting and creating relevant documents using adobe
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- Ensuring compliance with strict timeframes as provided by WorkSafe
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- Work amongst a team to ensure emails are actioned as is required documentation to support the broader team
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About you

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- A passion to service customers
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- High attention to detail
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- Time management and organisational skills
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- Outstanding communications skills
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- PC literacy and Microsoft Office experience
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- Minimum completion of Year 10 secondary school studies
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What we can offer you

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- Attractive remuneration packaging & hybrid work arrangements including Work from Home post training
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- Paid Parental Leave to support your family life
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- Reproductive leave
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- A friendly, collaborative and supportive working environment
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- Opportunities for ongoing education and development, as well as career progression
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- Corporate health insurances discounts, wellness programs and additional leave options
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- Discounts and cash-back offers from hundreds of retailers
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- Birthday leave - take a day off during your birthday month as a gift from GB!
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Ready to Make a Difference?

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To be considered for this opportunity, you must have the right to live and work in Australia at the time of application.

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Please note that agency applications will not be considered for this position.

📌 Entry Level Claims Assistant (Victoria)
🏢 Arthur J. Gallagher (Ajg
📍 Victoria