About the Role

An exciting opportunity exists for an experienced and passionate Assistant Store Manager to join a high‑profile retail environment known for delivering exceptional, immersive customer experiences. Working closely with multiple Store Managers, this role plays a pivotal part in leading engaged teams, elevating service standards, and driving strong commercial outcomes.

As Assistant Store Manager , you will lead from the front — inspiring your team through best‑in‑class service, operational excellence, and authentic leadership. You’ll contribute to creating a memorable in‑store atmosphere while ensuring performance targets, compliance requirements, and presentation standards are consistently achieved.

Key Responsibilities

Customer Experience

- Lead the day‑to‑day customer journey, ensuring a premium, immersive brand experience for every customer.
- Manage the retail and/or lounge setting to deliver seamless, high-quality service.
- Respond promptly to customer feedback, resolving concerns to achieve positive outcomes.
- Maintain appropriate staffing levels aligned to service peaks.

Presentation & Product

- Ensure all food and retail products are displayed impeccably, maintaining exceptional visual merchandising and sensory experience standards.
- Execute in‑store promotional calendars and product sampling activities.

Team Leadership & Development

- Support recruitment to build a capable and high‑performing team.
- Motivate, coach, and develop team members through regular feedback and training.




- Champion onboarding programs and ongoing skills development.
- Foster strong product knowledge and brand storytelling within the team.

Communication & Connection

- Communicate operational updates clearly and consistently.
- Encourage collaboration within the store and with cross‑functional teams.
- Listen to team insights and act on feedback where appropriate.

Governance & Compliance

- Maintain accurate stock levels, rotation, and ordering processes.
- Ensure compliance with hygiene, food safety, OH&S;, cash‑handling, and security standards.
- Identify maintenance needs and elevate to support teams.
- Complete financial reporting requirements accurately and on time.

Productivity & Profitability

- Optimise labour coverage to support productivity and service quality.
- Monitor store performance and identify revenue‑enhancing opportunities.
- Set and review daily team targets and provide coaching to achieve them.
- Reduce waste and maintain stock integrity through effective processes.

Skills & Attributes

- Passionate about delivering inspirational, memorable customer experiences.
- Creative, curious, and driven to find better ways of working.
- A positive, kind, and engaging leader.
- Solid communicator who is clear, consultative, and supportive.
- Resilient, adaptable, and solutions focused.
- Committed to building a learning culture and developing others.
- Able to connect daily operations to broader strategic goals.

Please be aware that sponsorship is unfortunately not available for this role.

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📌 Assistant Store Manager - CBD (Melbourne)
🏢 Agrifutures
📍 Melbourne