Ayan Infotech are looking for a Junior Operation Support Analyst for a contract job opportunity in Melbourne. All applicants must have full unrestricted work rights in Australia.
Title: Junior Operation Support Analyst
Location: Melbourne
Type: Contract (6 months +)
Work Arrangement: Hybrid (2-3 days in office in Melbourne CBD)
Required Skills and Experience:
Technical Skills:
- Basic understanding of IT operations, systems, and infrastructure, including Linux & Windows Servers, Networks, Databases, and Storage.
- Appreciation of IP networking technology
- Appreciation of IT security
- Appreciation of Monitoring and Observability tools (Splunk, Zabbix).
- Strong problem-solving and troubleshooting skills.
- Familiarity with incident management and ticketing systems (e.g., Jira, BMC Remedy).
- Good knowledge of Microsoft Windows, Office 365, and basic networking concepts.
- Ability to monitor systems and identify operational issues.
- Strong communication and customer service skills to support end users.
- Attention to detail and ability to follow standard operating procedures.
- Basic understanding of ITIL principles and service management practices.
Personal Skills:
- Eagerness to learn and adapt to new challenges
- Ability to work collaboratively in a team environment and escape issues appropriately.
- Willingness to learn new technologies quickly and adapt to changing business needs.
- Willingness to work flexible schedule and be on call.
We will be able to contact only shortlisted candidates. We thank you in advance.