Shape high-value supplier and partner strategies across two critical payments businesses

Lead complex commercial negotiations and build partnerships that deliver measurable value

Guide an experienced team while connecting capability, insights and opportunities across Merchant Services and HICAPS

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

In the role of Head of , you will work closely with our Business & Private Banking Merchant Services team and our HICAPS team contributing to key business priorities and continuously improving how we serve our customers .

You’ll make an impact each day by:

- Set the vision, roadmap and strategic direction for key supplier and partner relationships

- Lead commercial negotiations with new and existing partners alongside Strategic Sourcing and Legal

- Create greater cross-pollination between Merchant Services and HICAPS, connecting expertise and improving shared outcomes

- Monitor supplier performance, contractual obligations, service levels, risk and regulatory compliance

- Lead four experienced individual contributors, setting explicit expectations and enabling strong delivery

You’ll bring to this role:

- Deep knowledge of payments,



acquiring or merchant services, with a strong understanding of the broader industry landscape

- Demonstrated experience leading complex commercial negotiations and managing strategic suppliers or partners

- Strong commercial acumen, including the ability to assess value, risk, cost and contractual outcomes

- Proven leadership capability, with experience supporting and motivating high-performing individual contributors

- Strong stakeholder management and influencing skills, with the ability to operate across business, technology, sourcing and legal teams

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.

- enhanced leave options
- wellbeing support
- access to NAB Perks
- ongoing career development opportunities

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📌 Head of Supplier & Partner Relationships (Business & Private Banking) (Sydney)
🏢 National Australia Bank
📍 Sydney