Qantas Airways, Mascot Campus, is seeking an Operations Manager, Access and Inclusion to lead the Customer Specific Needs operation, coordinating complex travel arrangements and ensuring compliant, inclusive customer experiences.
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Reporting to the Manager Accessibility & Customer Policies, you will develop a high-performing team, manage escalations, and drive continuous improvement across Salesforce, Genesys, and reporting tools.
📌 Access & Inclusion Operations Lead (New South Wales)
🏢 Qantas Airways
📍 New South Wales
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