Job Description

About PRC

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Perth Radiological Clinic (PRC) is Western Australia's largest and most established private radiology provider, proudly doctor-owned and serving the community for over 75 years.

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With a team of over 1,250 professionals and 130 doctors, we deliver high-quality diagnostic imaging across more than 20 hospital and community sites, powered by cutting-edge technology and a commitment to compassionate care.

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About the role

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As a Patient Support Officer at Perth Radiological Clinic, you will play a critical front-line role in helping patients navigate their care experience. Based in our centralised call centre, you will handle high-volume inbound calls, provide accurate information, and schedule appointments across a range of imaging modalities.

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You will receive thorough training over the first 4–6 weeks and be paired with experienced team members to support your development in PRC systems and processes.

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Your responsibilities will include:

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- Answering a high volume of incoming calls (80–90 per day) from patients and addressing a wide range of enquiries
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- Scheduling appointments accurately across multiple clinics and modalities (e.g. X-ray, MRI, Ultrasound)
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- Providing patients with clear and detailed information on procedure preparation and billing
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- Liaising with PRC's referrers and coordinating with Clerical and Technical Clinic staff
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About you

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You are an excellent communicator with a calm and supportive approach. You enjoy working in a fast-paced, collaborative environment and are committed to delivering a seamless and positive experience for every patient.

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To be successful in this role, you will ideally have:

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- Prior experience in a customer service, call centre,



or healthcare administration role
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- Confidence in learning and navigating new systems
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- A clear and professional phone manner with solid listening skills
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- Excellent attention to detail and task management
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- The ability to collaborate effectively with colleagues and stakeholders across teams
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- Full Australian working rights
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- A valid National Police Check (within 6 months) or willingness to obtain one
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Why join us

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At PRC, we're committed to being a great place to work — with benefits that reflect our values, reward your contribution, and support your career. We offer:

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- Competitive, benchmarked remuneration with regular salary reviews
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- Fully subsidised on-site parking and uniforms provided
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- Paid overtime for eligible roles (e.g. 1 in 3 Saturday mornings)
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- Flexible working arrangements, where applicable
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- 15 weeks of employer-paid parental leave
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- Long service leave after 7 years
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- Option to purchase additional leave
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- Discounted PRC services for staff
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- Access to a wide range of retail and lifestyle discounts and benefits
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- Salary packaging and novated leasing options
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- Confidential Employee Assistance Program (EAP) for you and your family
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- Peer recognition through our 'Thank a Legend' program
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- Annual Excellence Awards
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- Weekly CEO newsletter and transparent internal comms
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- Casual dress Fridays
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- Annual all-staff Christmas party
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- Regular morning teas and team-building events
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We're committed to building a workplace that reflects the diverse community we serve.

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We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from culturally and linguistically diverse backgrounds.

📌 Customer Service Officer (Perth)
🏢 Perth Radiological Clinic
📍 Perth