Job Description

Patient Support Team Member - RAYS Wellness Brisbane

n

Brisbane

n

About RAYSRAYS Wellness is a multi-award-winning natural therapies dispensary redefining what alternative healthcare can be like. We're on a mission to raise the standard of healthcare - elevating access and patient experiences nationwide.
n As demand - and this movement - continues to grow, so do we. And we're just getting started.
n With purpose-designed dispensaries in Brisbane and South Melbourne, and a custom-built digital platform, we offer safe, supported access to natural therapies for patients across Australia. Our team is committed to raising the standard of patient experience - and creating space for something more thoughtful, more human, and more hopeful.

n

We've just come off our biggest awards season yet at the 2026 Cannabiz Awards — taking home Company of the Year and Best Place to Work , on top of back-to-back wins as Dispensary/Pharmacy of the Year in 2024 and 2025.
n About the Role

n

This is an on-site, phone-based, patient-facing role that plays a pivotal part in setting the tone for each patient's experience with RAYS. As a key member of our Patient Care team, you'll be the first voice patients hear and the person they trust to guide them through next steps.
n You'll help make their journey feel clear, kind, and safe - supporting them with updates, information, and timely answers, while working behind the scenes with pharmacists and dispensary teams to keep everything moving smoothly.

n

Support patients via phone, email, and chat with care and clarity

n

Respond to order and prescription queries in a timely, accurate manner

n

Guide patients through the RAYS digital platform and tools

n

Troubleshoot issues related to delivery, payment, or orders

n





Escalate clinical queries appropriately to pharmacists or team leads

n

Maintain accurate patient records and internal logs

n

Collaborate across dispensary, inventory, and fulfilment teams

n

Contribute to ongoing process improvements and shared knowledge

n

About YouYou're a thoughtful, clear communicator who brings a steady hand to a fast-moving environment. You care deeply about people and do your best work when others are depending on you. Whether it's solving a problem or walking someone through a process, you bring empathy, accuracy, and focus.
n You'll thrive in this role if you have:

n

Experience in pharmacy, healthcare, or customer support

n

Excellent written and verbal communication skills

n

Strong attention to detail and organisational habits

n

A calm, kind approach to support and problem-solving

n

Confidence working with digital tools and systems

n

An interest in medicinal cannabis or emerging therapeutics

n

The ability to multitask in a fast-paced team environment

n

A team-oriented spirit and a willingness to grow alongside us

n

Availability to work weekends (favourable)

n

What We OfferWe're not just building a pharmacy - we're building a community of people who care about redefining health from the ground up. At RAYS, you'll be part of a future-focused team doing meaningful work in a space that's shifting fast.

n

n
- A warm, welcoming workplace at our award-winning Brisbane dispensary
n
- Training in medicinal cannabis, compliance, and e-commerce tools
n
- A culture that values contribution and collaboration
n
- Regular team activities to stay connected - from trivia nights and team lunches to social sports and seasonal events, we prioritise community as much as we do care
n
- Professional development opportunities, including industry workshops and events
n
- Competitive salary with room to grow
n

📌 Patient Support Team Member - RAYS Wellness Brisbane (Queensland)
🏢 The Glen Hotel Pty
📍 Queensland