Job Description

Defect Manager – Insurance (Claims & Policy)

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Location: Adelaide, South Australia, Australia

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CloudMarc is seeking an experienced Defect Manager to support a large-scale insurance transformation program. This role plays a critical part in ensuring quality outcomes across Claims and Policy platforms within a complex enterprise environment.

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Experience with Duck Creek is a major plus; however, hands‐on Claims and Policy experience within another insurance system is mandatory.

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Key Responsibilities

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- Own and manage the end‐to‐end defect lifecycle across SIT, UAT, and regression phases
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- Lead defect triage, prioritisation, and resolution in collaboration with QA, development, and business teams
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- Establish and maintain defect governance, reporting, and quality metrics
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- Facilitate defect triage forums and ensure timely defect closureProvide clear visibility of defect status, trends, and risks to senior stakeholders
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- Ensure accurate documentation and audit readiness
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Mandatory Experience

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- Claims system experience within an insurance platform
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- Policy system experience within an insurance platformExperience working across SIT, UAT, and production support phases
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- Solid stakeholder engagement and communication skills
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Highly Desirable

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- Duck Creek experience (Claims and/or Policy modules)
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- Experience in large‐scale insurance transformation programs
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- Experience working with mixed onshore and offshore delivery teams
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About CloudMarc

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CloudMarc is a specialist technology consultancy delivering Quality Engineering, Test Management, and Digital Delivery services to Tier‐1 clients across insurance, retail, banking, and government.

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Apply Now

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Seniority level

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Mid‐Senior level

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Employment type

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Contract

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Job function

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Consulting

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Industries

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IT Services and IT Consulting

📌 Defect Manager - Insurance (South Australia)
🏢 CloudMarc
📍 South Australia