Job Description

We are seeking an experienced and highly organised Growth & Market Insights Manager to join our Member Services team.

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Reporting to the Head of Growth, Partnerships and Market Intelligence, you will play a pivotal role in helping the organisation make informed, evidence-based decisions that drive growth, improve customer value and unlock new commercial opportunities.

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This is a highly collaborative role where you will combine market intelligence, customer insights, commercial analysis and project delivery expertise to identify opportunities and bring growth initiatives to life.

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You will work closely with stakeholders across Marketing, Membership, Acquisition, Policy, Events, Service Delivery and Committee for Melbourne to support growth priorities, partnership opportunities and proposition development.

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In this role, you will:

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- Identify and evaluate growth opportunities using market, customer, member and commercial insights
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- Analyse customer behaviour, market trends and pipeline data to provide actionable recommendations
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- Design and coordinate growth initiatives from concept through to implementation and benefits realisation
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- Support business case development, commercial analysis and investment decisions
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- Strengthen CRM governance, data quality and pipeline visibility across the Growth function
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- Develop reporting and dashboards that provide meaningful insights into performance, opportunities and risks
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- Support partnership opportunities and cross-functional initiatives through practical analysis and stakeholder engagement
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- Track outcomes, measure success and continuously improve growth performance
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About You

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You are a curious, commercially focused professional who enjoys turning data and insights into action.

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You will bring:

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- Experience in growth, commercial strategy, insights, market intelligence, partnerships, CRM, product marketing or a similar commercial environment
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- Strong analytical skills with the ability to interpret complex data and provide practical recommendations
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- Experience developing and delivering growth initiatives, business cases, commercial opportunities or go-to-market activities
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- Excellent commercial acumen and ability to assess opportunities through a customer, revenue and market lens
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- Experience working with CRM platforms, pipeline reporting and performance dashboards
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- Strong stakeholder engagement and influencing skills
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- Exceptional communication and presentation skills
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- Proven project delivery capability with the ability to manage multiple priorities and stakeholders
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- A commitment to data quality, continuous improvement and evidence-based decision-making
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Desirable:

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- Experience in a membership, association, B2B, services or growth-focused setting
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- Tertiary qualifications in Business, Commerce, Marketing, Economics, Analytics, Strategy or a
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Please note that the successful applicant will be subject to a satisfactory police check as a pre-condition of employment. Applicants must also hold a valid driver's licence.

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Our Commitment to Equity, Diversity & Inclusion

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We are committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. We welcome and encourage applications from First Nations people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds. If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please let us know in your application.

📌 Growth & Market Insights Manager (Victoria)
🏢 Victorian Chamber of Commerce and Industry
📍 Victoria