CX Strategy Lead: Customer Insights & Growth (Victoria)

CX Strategy Lead: Customer Insights & Growth (Victoria)

13 Sep
|
Heartland Group
|
Victoria

13 Sep

Heartland Group

Victoria

Job Description

Heartland Bank Australia is seeking a CX Strategy Lead to join our Strategy & Development team on a full time, 12-month fixed-term contract. You will blend customer experience, research and strategic thinking to shape the future of banking, translating insights into customer-centric outcomes.

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The role focuses on analysing data, reporting on NPS and VOC, and partnering with Product teams to guide decisions with customer evidence.

📌 CX Strategy Lead: Customer Insights & Growth (Victoria)
🏢 Heartland Group
📍 Victoria

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