Attorney-General's Department
Job reference: 857774
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

Classification: ASO3
Salary Range: $74,095 - $78,694 + Superannuation
Duration: Up to 2 years
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Friday 25 September 2026

About the Opportunity

The Intake and Assessment Officer is the first point of contact for complainants to Ombudsman SA (OSA) and is responsible for:

- receiving and undertaking initial assessments of complaints
- identifying out of jurisdiction complaints
- referring matters to other appropriate complaint handling bodies
- resolving simple complaints through early resolution
- contacting agencies to obtain relevant information
- conducting research on background material including relevant legislation
- advising complainants and agencies of the outcome of assessments verbally or in writing.

The role is also responsible for undertaking some project work and administrative support.

What you’ll need to succeed

- Knowledge and skills in customer service.
- Ability to assess and respond to enquiries promptly, accurately and professionally.
- Ability to set and meet deadlines, and coordinate and prioritise work.
- Good oral and written communication skills with experience in clearly documenting advice and outcomes.

What we can offer you

This role offers a unique opportunity to make a real difference to members of the South Australian community.

- Prime CBD location with convenient access to public transport and proximity to Rundle Mall.




- Impactful role where you contribute to continuous improvement efforts and deliver outcomes that enhance organisational effectiveness.
- A collaborative and hard-working team motivated to provide excellent customer service.

If you’re passionate about customer service and want to help promote fairness, integrity and transparency in state and local government agencies in SA, we want to hear from you!

About the Business

Ombudsman SA deals with complaints about South Australian state and local government. The Ombudsman acts independently and impartially, and promotes fairness, integrity, transparency, accountability and good public administration in SA. Where an agency has made an error, the Ombudsman may recommend action to ensure improvement and/or work with parties to resolve an issue.

For more information about the Attorney-General’s Department and Ombudsman SA, please visit https://www.agd.sa.gov.au/ and Ombudsman SA | Ombudsman SA

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages)



after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this exciting opportunity that is not covered by this website please contact Evlynn Hayes, Manager, Corporate Intake and Engagement, Ombudsman SA on (08) 8429 9572 or [email protected]

Click Apply and follow the prompts to submit your application.

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.

Applications close: 25/09/2026 10:30 PM

Attachments:
- ASO3 Intake and Assessment Officer.pdf
- Job Application Pack.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the adaptable working arrangements for this role.

📌 Intake and Assessment Officer (Adelaide)
🏢 Attorney-General's Department
📍 Adelaide