Job Description

Guest Services All-Rounder - Blue Mountains

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Guest Services All Rounder (Casual)

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About us

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At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet. What sets us apart? We're a not-for-profit, membership-based social enterprise.

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Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact. Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nested in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot. YHA Blue Mountains, nestled in the central area of Katoomba, is a 240-bed facility catering to both domestic and international travellers, as well as sizable groups.

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This historic site boasts extensive communal amenities, a co-working area, ample space for groups and events, and a diverse range of private and shared rooms. Guests can enjoy a daily breakfast service, with the option of catering for groups and those attending meetings. A dedicated team of 12 staff members strives to create unforgettable experiences for guests, and we are thrilled to announce the recruitment of a recent Reception/Housekeeping member to join this team.

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About the role

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We are on the search for a proactive and passionate hospitality allrounder to join our team.



The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism. This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

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This is a Casual position, and you must be 18 years or older. Responsibilities include

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Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately

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Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained

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Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently

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Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties

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Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

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About you

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You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service

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Ideally you'll have experience in customer service, hospitality, or a similar role

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You will need have good attention to detail and organisational skills

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Experience using Microsoft office and ideally experience in reservations/POS or bookings systems

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Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)

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RSA certification is essential and First Aid certificate is desirable

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Knowledge of the local area and travel/tourism industry (desired)

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Our Values

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Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

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Collaborate, listen and connect

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Care for people and planet

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What's in it for you

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Travel Perks: Free stays across our network – because we love travel as much as our members do!

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Team Adventures: Opportunities to visit other locations for team building and training

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Discounts: Access to benefits at various stores and across the YHA network

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Growth: Professional development and career opportunities throughout YHA

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Cultural Flexibility: Swap standard public holidays for ones that have personal meaning

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Wellbeing Support: For you and your immediate family through our Employee Assistance Program

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Referral Program: Know someone great? We reward successful candidate referrals

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Screening Questions

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- Do you have a Responsible Service of Alcohol (RSA)?
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- Please confirm if you are an Australian or New Zealand Citizen or Permanent Resident ?
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- If not a Citizen or Permanent Resident, please confirm what visa you currently hold?
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📌 Guest Services All-Rounder - Blue Mountains (New South Wales)
🏢 The Glen Hotel Pty
📍 New South Wales