- Provide first-level IT support in a purpose-driven organisation
- Attractive salary, salary packaging and development opportunities

About Our Client

Our client is a well-established organization operating within the Not-For-Profit sector in Brisbane.

With a strong focus on supporting the community, the organization has a diverse workforce and a broad range of operational functions supported by its internal technology team.

Job Description

Responsibilities:-

- Provide first-level technical support to users, addressing IT issues and requests.
- Monitor and manage service desk tickets, ensuring timely resolution.
- Troubleshoot hardware and software problems to maintain system performance.
- Assist in setting up and configuring IT equipment for recent users.
- Document resolutions and maintain accurate service records.
- Escalate complex issues to relevant technical teams when required.
- MS 365, Azure, Intune, Entra & Windows Active Directory, Sharepoint, Ticketing Tool.

The Successful Applicant





A successful Service Desk Analyst should have:

- Minimum of 1 year experience in providing IT support in a professional environment.
- Strong troubleshooting and problem-solving skills.
- Knowledge of common hardware, software, and operating systems.
- Excellent communication skills to assist users effectively.
- The ability to manage and prioritize multiple tasks efficiently.
- Familiarity with service desk ticketing systems.
- A proactive approach to learning and adapting to new technologies.

What's on Offer

What's on offer:

- Base Salary of $ 60,000 to $ 70,000 + Superannuation.
- Salary sacrifice options available.
- Permanent position in the Not-For-Profit space.
- Convenient location in Brisbane Northside.

If you're looking for a role where you can make a difference in technology support, we encourage you to apply.

📌 Service Desk Analyst (Hamilton)
🏢 Michael Page
📍 Hamilton