About the role

You will have genuine responsibility for the day-to-day operation of the hotel and will work closely with ownership to keep standards high, control costs and improve the way the business operates. This is a hands-on hospitality management role where you will be involved in the operation — on the floor, working with staff, dealing with problems as they happen and making sure the venue is running properly.

Key responsibilities

- Running the daily operation across the bar, restaurant/café, bottleshop, TAB and motel

- Leading the team from the front and assisting on the floor when required

- Preparing rosters and keeping labour costs under control

- Recruiting, onboarding, training and supervising staff

- Managing staff performance and addressing problems when standards are not being met

- Maintaining strong customer service and presentation standards

- Handling customer complaints and service recovery

- Managing difficult or intoxicated patrons, refusals of service, incidents and patron bans

- Ensuring RSA, liquor licensing and other day-to-day compliance requirements are followed

- Managing tills, cash handling, stock ordering, stocktakes, wastage and stock variance

About you

- Solid experience in licensed hospitality as a Hotel Manager, Venue Manager, Pub Manager, Operations Manager, or strong Assistant Manager or Duty Manager ready to step up

- Strong staff leadership and supervisory skills

- Experience with rostering and labour control

- Experience with stock ordering,



stocktakes and stock control

- Positive cash-handling and till-control experience

- Confidence dealing with difficult or intoxicated patrons

- The ability to manage staff performance fairly and directly

- A good understanding of how labour, stock, wastage and gross margin affect profitability

- Current RSA training meeting WA requirements

- Current WA Unrestricted Approved Manager approval strongly preferred, or eligibility and willingness to obtain it before independently acting as the venue's Approved Manager

About us

The Dongara Hotel Motel is located on WA's Coral Coast and has been part of the local community since 1867. We are an independently owned hotel with a busy bar, restaurant and café, alfresco area, bottleshop, TAB and 28-room motel. Ownership will remain actively involved in the business and will continue to handle bookkeeping and accounting, tax and formal financial reporting, business financing, major capital expenditure, major contracts, and broader business strategy and major financial decisions.

Benefits

- Flexibility for an exceptional proven Hotel Manager

- Accommodation and/or relocation assistance for the right person moving to Dongara

- Staff discounts

- Potential performance incentive after probation

- Genuine authority to run the day-to-day operation

- Active, supportive ownership

- Opportunity for a strong Operations Manager to progress into the full Hotel Manager role

📌 Hotel Manager / Operations Manager (Perth)
🏢 Dongara Hotel Motel
📍 Perth