Summary:

The Operations Manager will play a pivotal role in overseeing the daily operations of our hospitality and catering services in Wollongong. This position is essential for ensuring that our services meet the highest standards of quality and efficiency, contributing to an exceptional guest experience. The ideal candidate will possess strong leadership skills and a passion for the hospitality industry, driving operational excellence and fostering a positive team environment.

Responsibilities:

- Oversee daily operations of the hospitality and catering services, ensuring compliance with company standards and regulations.
- Manage and train staff, fostering a positive, productive, and inclusive work environment that adheres to diversity and inclusion principles.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Monitor financial performance, including developing and managing operational budgets, forecasting, and implementing cost control measures.
- Ensure high levels of customer satisfaction through effective service delivery and problem resolution.




- Collaborate with other departments to ensure seamless service and communication.
- Conduct regular inspections of facilities and equipment to ensure safety and maintenance standards are met.
- Prepare reports on operational performance and present findings to senior management.

Qualifications:

- Associate degree in Hospitality Management, Business Administration, or a related field.
- Minimum 3-5 years of proven experience in a managerial role within the hospitality or catering industry, with a focus on operations.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in financial management and budgeting.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Solid problem-solving skills and attention to detail.
- Familiarity with health and safety regulations in the hospitality sector.
- Proficiency with property management systems (PMS) and point-of-sale (POS) software.

📌 Operations Manager (Wollongong)
🏢 Jessica AU Demo
📍 Wollongong