ICT Service Desk Team Leader

We’re seeking an experienced ICT Service Desk Team Leader to join a healthcare environment in Adelaide CBD. The initial contract until end of June 2027, with possibility of extension, will pay at $50 hr + Super.

This role offers the prospect to lead and develop a Service Desk team while driving performance, service quality and continuous improvement.

Key Responsibilities
Lead and support a team of ICT Service Desk Officers.
Manage performance against KPIs and service standards.
Support team development and capability uplift.
Drive service quality and continuous improvement.
Troubleshoot issues through investigation, research and consultation.
Develop procedures and documentation to improve service delivery.




Maintain a high standard of customer service and technical support.

About You
Proven experience leading an ICT Service Desk team.
Solid technical Service Desk experience.
Excellent customer service and communication skills.
Robust problem-solving and organisational abilities.
Ability to manage competing priorities and work effectively under pressure.
A proactive approach to team development and continuous improvement.

If this role sounds like the role for you, apply now.

📌 Service Desk Team Leader Adelaide (Australia)
🏢 Talent International
📍 Australia