Daily duties include:
Providing a welcoming and quality service and experience for our guests to enjoy, checking guests in and out as required
Managing and confirming guest accounts, ensuring all data is accurate and posted in the system as necessary
Taking and entering reservations into the operating system
Answering guests queries in a positive, timely and efficient manner, liaising with other departments as necessary, ensuring service provided to guests is to hotel standards
Managing the daily reconciliation of the hotel as necessary
Responsible for the efficient running of the hotel during the hours on shift and ensuring an effective handover to the following shift
Ensuring house security, detection of breaches of laws by which the company is governed, handling disruptive guests and ensuring their discreet removal from the property if needed

Required Experience, Skills and Qualifications

The right candidate:
will have at least 2 years experience in a similar role in the hotel industry
must be focused, reliable and well organized
must demonstrate an exceptional phone manner,



customer service skills and the ability to work under pressure
will have an eye for details and the ability to pick up systems/procedures in a timely manner
will have excellent grooming and presentation standards
will have success in a similar role and exposure to front office reception and reservations work
will commit to working mornings, evenings, overnights, weekends and public holidays for 6 months minimum

Candidate must be flexible to work on a 7 day, rotating roster and must possess the necessary rights to work full time in Australia.

Job Type and Category

We require experienced and reliable Staff to join our team for the following positions:

Job Type: Part time

Job Type: Part-time

Pay: $27.00 – $30.00 per hour

Expected hours: 10.0 – 40.0 per week

Perks:
Employee discount

Experience:
hotel: 1 year (Preferred)

Work Authorisation:
Australia (Required)

Willingness to travel:
100% (Preferred)

Work Location: In person

📌 Guest Service Agent Randwick
🏢 Sydney Lodges
📍 Randwick