Premium Member Concierge

Saint Haven is seeking a highly intuitive and relationship-led Premium Member Concierge to deliver exceptional, personalised service to our Ultimate members.

More than a traditional front-of-house position, this role is about genuinely knowing your members. You will understand their preferences, anticipate what they need and take ownership of every request from first enquiry through to completion.

About Saint Haven

Saint Haven is a private wellness and lifestyle club bringing together health, performance, recovery, longevity, hospitality and genuine human connection.

Combining cutting-edge science and technology with ancient wellness practices, extraordinary design and six-star service, Saint Haven is creating an entirely new category of private club in Australia.

The Role

Reporting to the Concierge Manager, you will:
Act as the dedicated point of contact for a portfolio of Ultimate members
Build genuine relationships and understand each member’s preferences, interests and routines
Personally welcome and host members within the Club
Proactively connect members with relevant classes, treatments, practitioners, events and experiences
Coordinate bookings and help members maximise the advantages of their membership




Manage lifestyle requests including dining reservations, transfers, gifting, events, tickets and travel
Recognise birthdays, milestones and other meaningful occasions
Take ownership of member requests and provide regular, considered communication
Resolve member concerns in collaboration with teams across the Club
Re-engage members whose visitation has declined
Maintain accurate and discreet member profiles and service notes

About You

You will bring
Experience within luxury hospitality, five-star hotels, private clubs, VIP services or another high-touch environment
Exceptional relationship-building and communication skills
A warm, polished and naturally confident approach
Robust organisation, attention to detail and follow-through
The ability to anticipate needs and create thoughtful, personalised experiences
Excellent judgement, discretion and professionalism
Solid knowledge of Melbourne dining, hospitality, wellness and lifestyle

This is an opportunity to become a trusted point of contact for Saint Haven’s premium members and deliver a level of service that feels effortless, personal and completely considered.

📌 Premium Member Concierge South Yarra
🏢 Gurner Group Wellness Operations
📍 South Yarra