Brisbane Sound Group is a leading Brisbane-based AV and live event production company, celebrating 40 years in the industry. We supply premium brands across sound, video, lighting, and staging for events across South East Queensland. We're looking for a Front Hire Desk team member to be the first point of contact for our dry hire customers.

About the role

You'll manage the day-to-day running of our hire counter — checking gear in and out, advising customers on the right equipment for their needs, and keeping our hire operations running smoothly. This is a hands-on role that combines customer service with genuine technical know-how.

Hours

Monday to Friday to start, transitioning to an ongoing roster of Monday, Tuesday, Thursday, Friday, and a half-day Saturday once settled in.

What you'll be doing
Serving walk-in and phone customers at the hire counter
Advising customers on equipment selection based on their event or application
Processing hire bookings, check-in/check-out, and equipment condition checks




Troubleshooting basic equipment issues and escalating where needed
Keeping hire stock organised, tested, and ready to go
Working with the wider team to support bookings and stock availability

What we're looking for
Some experience in AV, live events, or equipment hire (dry hire counter experience highly regarded)
Working knowledge of audio, lighting, staging, or event production equipment
Robust organisational skills, with the ability to plan ahead and stay on top of bookings and stock
Robust customer service skills and a can-do attitude
Comfortable with physical work — lifting, loading, and moving gear
Valuable communication and problem-solving skills
A current driver's licence

Why join us

Be part of a well-established team celebrating 40 years in Brisbane's live events industry, working with premium equipment brands across sound, video, lighting, and staging, and a wide range of clients — from corporate events to major festivals.

📌 Front Hire Desk – Av & Events Equipment Northgate
🏢 Brisbane Sound Group
📍 Northgate