Please note this is a 5 day a week in office role located on the Brisbane Northside. It has a paid on-call component one Saturday every 6 weeks for 4 hours.

An Australian retail group is seeking an IT Support Team Leader for a permanent position. This is an prospect to lead a service desk and end-user computing function while staying close to the technology and the people who rely on it. You will combine technical troubleshooting with coaching, workload management and service performance oversight.

Working across a multi-site corporate network, you will help keep systems secure, available and fit for business use. The role offers variety across Microsoft 365, endpoint and identity management, infrastructure, networking, telephony, vendor relationships and technology projects.

What You'll Be Doing
Lead, coach and support Service Desk and End User Computing staff
Provide hands-on support for service requests, escalated incidents and complex technical issues
Manage team workloads, priorities and resource allocation
Monitor and report on SLA, KPI and customer service performance
Act as the escalation point for major incidents
Support Microsoft 365 services including Exchange Online, Teams, SharePoint, Intune and Entra ID




Drive continual service improvement, call reduction, automation and documentation initiatives
Support infrastructure, networking, telephony, endpoint, identity and access management across dealership and corporate environments

What You'll Need (Essential)
At least 5 years of experience in IT support, service desk or end-user computing environments
Demonstrated experience leading, mentoring or coordinating technical support teams
Hands-on Microsoft 365 administration experience across Exchange Online, Teams, SharePoint, Intune and Entra ID
Experience using ITSM platforms
Strong troubleshooting, incident management and problem-solving skills
Excellent communication, organisation and customer service skills
Ability to work effectively across a quick-paced, multi-site workplace

Nice to Have
ITIL certification or equivalent experience
Microsoft certifications
Experience with Fortinet, Meraki or SD-WAN technologies
Cyber security experience
PowerShell, Power Automate or process automation experience
Experience supporting automotive dealership operations

📌 Information Technology Support Team Lead Brisbane City
🏢 Digital Native - Digital u0026 Technology Recruitment
📍 Brisbane