About the role

Reporting to senior management, you will take ownership of the performance and development of our Fixed Operations functions, with responsibility across Service, Parts, Workshop Operations and Customer Experience. This is a senior leadership position for an individual who understands that exceptional Fixed Operations is about more than running an effective workshop. You will be responsible for building a high-performing operation that delivers outstanding customer experiences, solid financial performance, effective processes and long-term customer retention.

Key responsibilities
Lead the day-to-day performance of Service, Parts and Workshop operations
Drive revenue, gross profit, productivity and overall departmental profitability
Develop and manage departmental budgets, forecasts and performance targets
Monitor and improve key Fixed Operations KPIs, including labour utilisation, productivity, efficiency, parts performance and customer retention
Build a strong service culture focused on delivering an exceptional end-to-end customer experience
Lead, coach and develop Service Advisors, Technicians, Parts and support teams
Ensure appropriate staffing,



workflow and capacity to meet business requirements
Improve workshop processes, vehicle throughput and repair turnaround times
Develop strategies to grow customer-pay service, parts and accessory revenue
Maximise customer retention and repeat servicing opportunities

About you
Previous experience in a Fixed Operations Manager, Service Manager, Aftersales Manager or similar senior automotive role
Strong knowledge of automotive Service, Parts and Workshop operations
Demonstrated experience managing departmental financial performance and KPIs
Strong commercial acumen and an understanding of dealership profitability
Proven ability to lead, motivate and develop high-performing teams
A solid customer-first mindset and focus on retention
Excellent communication and stakeholder management skills
Strong organisational and problem-solving capability
Strong systems capability, with an understanding of dealership management systems; experience with Revolution would be highly advantageous
Experience working with manufacturer standards, warranty processes and dealership processes

📌 Fixed Operations Manager Sydney (Australia)
🏢 EV Retail International
📍 Australia