Position Overview
We are looking for
friendly, dependable, and service-focused individuals
to join our team as a
Customer Service Representative – Travel
.
In this role, you will support clients with travel-related inquiries, assist in coordinating travel arrangements, and help guide travelers through the planning process.
This opportunity is ideal for individuals who enjoy helping others, communicate effectively, and are interested in working within the travel industry while operating in a remote environment.
Client Support & Travel Assistance
As part of the role, you will:
Answer client questions and provide helpful travel-related information
Communicate with travel suppliers to confirm reservations and important travel details
Maintain accurate records of client interactions and travel bookings
Stay updated on travel promotions, supplier updates, and destination information
Provide assistance to clients both




before and after their travel
Skills & Qualifications
Successful candidates typically demonstrate:
Strong customer service and communication abilities
The ability to work independently in a remote setting
Comfort using email, online platforms, and basic computer tools
Strong organization and attention to detail
A positive attitude and professional communication style
Previous experience in customer service or travel is helpful, but
not required
.
What You'll Receive
Work from home opportunity
Flexible scheduling options
Access to travel industry training and learning resources
Ongoing support from an experienced travel team
Travel industry perks and supplier discounts when available

📌 Remote Customer Service Representative – Travel (Melbourne)
🏢 Hallford Travels
📍 Melbourne