About the Catholic Development Fund
Catholic Development Fund (CDF) are a values-based financial institution that provides funding and support across its footprint of Catholic organisations, including parishes, primary and secondary schools, healthcare, aged care, and social services providers.
Our work enables real impact: from hospital wings for the sick, safe havens for the homeless, and classrooms for the young – we support our customers to grow their mission.
Through our expertise and commitment, we help Catholic organisations and everyday people put their faith into action and contribute to a fairer, more cohesive society.
About the Role
The role will proactively identify, troubleshoot, and resolve complex issues impacting staff productivity, including Microsoft 365 application stability, user profile management, authentication services, Cloud technologies, endpoint performance and Citrix performance and reliability.
Working closely with managed service providers, infrastructure teams, and business stakeholders, the position will drive root cause analysis, service improvements, and technology optimisation initiatives to enhance the overall digital employee experience.
Key Accountabilities
Microsoft 365 Administration
User provisioning and deprovisioning
Licensing management
Security groups
Entra ID (Azure AD) basics
Authentication and MFA support
Service health monitoring
SharePoint Online Administration
Site creation and management
Document libraries and metadata
Permissions management
External sharing controls
SharePoint troubleshooting
Governance and compliance awareness
OneDrive for Business Support
File sync troubleshooting
Sharing and permissions
Recovery of deleted files
Version history management
Migration and user onboarding support
Exchange Online & Outlook
Mailbox administration
Shared mailbox support
Calendar and meeting management
Outlook profile management
Distribution groups
Mail flow troubleshooting
Offboarding and mailbox access management
Microsoft Teams Support
Team and Channel creation/configuration
Meeting and webinar support
Teams Phone basics
Teams Rooms and meeting room troubleshooting
Chat, file sharing, and permissions management
User adoption and training
Citrix Infrastructure Administration




The resource should be capable of diagnosing and optimizing the Citrix environment.
Citrix Virtual Apps and Desktops
Citrix NetScaler / ADC
Citrix Director and Studio
Citrix Profile Management
Citrix Workspace App troubleshooting
Citrix performance monitoring and optimization
Endpoint Management & Windows Engineering
Microsoft Intune
Windows 11 administration
Windows Update for Business
Endpoint configuration
Group Policy
Patch management
Software packaging and deployment
Network & Performance Troubleshooting
Network performance analysis
TCP/IP troubleshooting
WAN optimisation
QoS implementation
SD-WAN concepts
FortiGate firewall knowledge
Bandwidth monitoring
Identity & Access Management
Microsoft Entra ID
Single Sign-On (SSO)
MFA troubleshooting
Azure AD Connect
Token and certificate troubleshooting
Monitoring & Analytics
Citrix Director
Microsoft Endpoint Analytics
Azure Monitor
Log Analytics
Performance baselining
Security & Compliance
Microsoft Defender awareness
Mimecast awareness
Data Loss Prevention (DLP)
Information Protection
Retention policies
Secure external sharing
Audit log investigations
Endpoint provisioning, offboarding, maintenance & asset lifecycle
Build, provision and deploy laptops for new starters and role
Perform device wipe, retirement and reallocation processes
Remediate workstation issues.
Meeting rooms & collaboration spaces
Support meeting room connectivity
Administer room accounts/resources used for Teams-enabled rooms
What You Bring
Tertiary qualified (i.e. University Degree / TAFE Diploma) or relevant business/technical qualifications
Experience with ITIL-aligned service management practices, including incident, request, change and problem management.




Strong customer service mindset with the ability to support non-technical users and communicate clearly during incidents or service disruptions.
Basic PowerShell or automation experience for Microsoft 365, endpoint administration, reporting and repeatable support tasks.
Strong knowledge in Windows endpoint support and device lifecycle management
Strong understanding of Microsoft 365 admin and user support
Exposure to cloud technologies (AWS/Azure) and security/monitoring tooling coverage (Defender/ Mimecast/ Intune).
Minimum 2 years' experience in a senior End User Computing, Digital Workspace, Citrix Engineering or Systems Engineering role.
Demonstrated experience supporting Microsoft 365 and contemporary workplace technologies.
Experience managing complex technical incidents and driving problem management outcomes.
Experience working with Managed Service Providers (MSPs) and third-party technology vendors.
Experience implementing service improvements that enhance system performance, reliability and user satisfaction.
Proven ability to translate technical issues into business impacts and communicate effectively with stakeholders at all levels.
Why work for us?
Generous salary package – that recognises your skills, experience, and contributions.
Professional Environment – join a dedicated team of professionals committed to fostering an agile and inspiring work environment.
Meaningful Work – be part of a values, driven organisation that makes a difference in the community.
Hybrid Flexibility – we offer a hybrid working model (3 days in the office per week), plus a modern workspace in tranquil East Melbourne.
How to apply
If you're looking for a role where you can make a real impact, we want to hear from you!
To submit an application, please click apply and provide a copy of your current resume and a cover letter.
Please note: We will be reviewing applications on a rolling basis, if you believe this role might be for you, please apply as soon as possible.
Employment is subject to satisfactory background checks which include a National Police Check, Working with Children Check and Reference Checks.
To be successful in this role you must hold valid working rights in Australia.
The Archdiocese is committed to the safety, wellbeing, and dignity of all children and vulnerable adults.

📌 It Support (Melbourne)
🏢 Archdiocese Of Melbourne Catholic Development Fund
📍 Melbourne