Love finding the story hidden inside customer data?

We’re partnering with a well-established Australian retail group with a portfolio of recognised brands. They’re looking for a hands-on Customer Insights & Growth Analyst who can turn customer behaviour into practical ideas that improve engagement, retention and revenue.

This is a outstanding opportunity for a mid-level analyst ready to take on broader commercial exposure while continuing to work directly with the data.

What you’ll be doing

Working closely with the Head of CRM and Customer Engagement, you’ll:
Analyse customer purchasing patterns, behaviours and lifecycle stages
Develop customer segments, cohorts and value-based insights
Explore retention, churn, loyalty and cross-sell opportunities
Measure CRM, email, SMS and promotional campaign performance
Build and maintain customer reporting and Power BI dashboards
Combine data from CRM, e-commerce, retail and transactional systems
Identify trends and translate them into transparent commercial recommendations
Share insights with CRM, digital, marketing and brand stakeholders

What we’re looking for

You’ll ideally bring
Around 3–5 years’ experience in customer insights, CRM analytics, commercial analytics or BI




Strong hands-on SQL skills
Practical Power BI experience, including data modelling and dashboard development
Experience working with customer, transactional or behavioural data
Exposure to segmentation, campaign measurement, retention, churn or customer value analysis
The ability to explain data clearly to non-technical stakeholders
A curious, commercially minded and collaborative approach

Experience in retail, e-commerce, loyalty, membership or another consumer-led workplace would be particularly valuable.

Why consider it?
Work across multiple established consumer brands
See your insights translated into real commercial action
Gain exposure across CRM, digital, e-commerce and customer engagement
Join a business investing in how it understands and grows its customers
Plenty of scope to develop your technical and commercial capability

Salary: $130,000–$140,000 superannuation

Location: Inner South, Sydney

Working arrangement: Four days in the office and one day from home

If you enjoy getting into the detail of customer data but can also step back and explain what it means for the business, we’d love to hear from you.

📌 Customer Insights & Growth Analyst –$140,000 Super Hybrid Sydney
🏢 Big Wave Digital
📍 Sydney