About the role

You support the customer journey from email to order. You run the inbox, text-line and make assist the handling of processing orders. You have your eyes across customer care and orders. Start as part time with huge growth potential!

About us

At Studio Minc we dress girls and women for the biggest nights of their lives! We're a premium formal, bridal, and party wear brand with a global audience — three Australia showrooms, and an online store shipping globally!

Key responsibilities
Run the customer email and SMS text-line each morning — you'll be assisted with AI trained technology to draft replies; you'll check them, fix them and send them
Reply to the text-line
Assist processing online orders and showroom orders




Book in International and Domestic orders
Assist packing orders
Process refunds
Assist with basic admin tasks

About you
Meticulous — you notice the little things like a wrong postcode, a missing size, a typo in a customer's name
Explicit and concise communicator
Level headed
Organised
Very computer and technology savvy

Ideal skill set (Advantage)
Customer service experience
Shopify experience (basic) — understand the dashboard, orders, apps
AI experience — Claude or ChatGPT

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