Concierge Manager

Saint Haven is seeking an exceptional Concierge Manager to lead the delivery of a highly personalised experience for our Ultimate members.

This is a hands-on leadership role for someone who understands that genuine luxury is found in the details. You will lead and develop the Concierge team, build trusted relationships with members and ensure every interaction feels seamless, considered and distinctly Saint Haven.

About Saint Haven

Saint Haven is a private wellness and lifestyle club bringing together health, performance, recovery, longevity, hospitality and genuine human connection.

Combining cutting-edge science and technology with ancient wellness practices, extraordinary design and six-star service, Saint Haven is creating an entirely new category of private club in Australia.

The Role

Reporting to the Deputy General Manager, you will:
Lead, coach and develop the Concierge team
Set and maintain exceptional service standards across the member journey
Oversee member portfolios, requests, follow-ups and daily team priorities
Build genuine relationships with Ultimate members and remain highly visible within the Club
Monitor member engagement,



visitation and utilisation to identify prospects for proactive support
Manage complex requests, escalations and service recovery
Develop relationships with trusted external partners and suppliers
Identify recurring member feedback and work with Club leadership to continuously improve the experience
Provide meaningful insights on member engagement, satisfaction and retention

About You

You will bring
Leadership experience within luxury hospitality, five-star hotels, private clubs, VIP services or another high-touch environment
A proven ability to coach and develop a customer-facing team
Exceptional relationship-building and communication skills
Robust operational judgement and the confidence to manage sensitive member matters
Excellent organisation, attention to detail and follow-through
A genuine understanding of discreet, intuitive and highly personalised service
Solid knowledge of Melbourne hospitality, dining, wellness and lifestyle

This is an chance to define the Concierge experience within one of Australia’s most ambitious private wellness brands and help create a service standard unlike anything else in the market.

📌 Concierge Manager South Yarra
🏢 Gurner Group Wellness Operations
📍 South Yarra