Join a Growing Team and Build a Long-Term CareerAt United Plumbing, we're more than just a plumbing company.
For over 10 years, we've built a reputation for delivering quality commercial construction and service solutions across South Australia.
As our Service division continues to grow, we're looking for an organised, proactive Service Coordinator to become a key part of our team.You'll be the central point of communication between our customers, technicians, and management team, helping to ensure jobs are delivered efficiently and our customers receive outstanding service every step of the way.If you're someone who enjoys solving problems, providing a high level of customer service and takes pride in keeping things organised, we'd love to hear from you.About the RoleAs our Service Coordinator, you'll play a critical role in supporting our Service Manager and field technicians, helping to keep operations running smoothly from the initial customer call right through to invoicing.Key ResponsibilitiesScheduling and dispatching technicians based on priority, location, and availabilityManaging incoming customer enquiries and service requestsProviding customers with updates and maintaining strong client relationshipsCoordinating emergency call-outs and schedule changes as they ariseMaintaining accurate job records within SimPROPreparing job reports and processing invoicesFollowing up quotations and scheduling approved worksConducting customer follow-ups to ensure satisfaction and identify future opportunitiesManaging client portals, inductions, and clearance requirementsMonitoring and delegating shared inboxesData entry,



document management, and general administration support across the businessWorking closely with technicians and management to ensure seamless communication across the businessAbout YouWe're looking for someone who is organised, reliable, and enjoys being the person who keeps everything on track.You'll ideally have:Experience in service coordination, scheduling, administration, customer service, or a similar roleExperience within a trades, maintenance, construction, or field service workplace (highly regarded)Excellent communication and customer service skillsStrong attention to detail and organisational abilitiesPositive and bubbly personalityThe ability to prioritise multiple tasks and remain calm under pressureConfidence using computer systems and job management softwareSimPRO experience (advantageous but not essential)A positive attitude and a desire to grow with our businessWhy Join United Plumbing?
We're committed to creating a workplace where people enjoy coming to work, feel supported, and have opportunities to grow their careers.What We OfferStable, full-time Monday to Friday positionWork with a supportive and experienced teamAccess to supplier discountsOngoing training and professional developmentCareer progression opportunities as our Service division continues to expandA growing business where your contribution genuinely makes a differencePlease note: Our office is currently based in Brompton and will be relocating to Parafield Gardens *****) in ****.
Applicants should consider future travel arrangements before applying.
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📌 Service Coordinator (Adelaide)
🏢 United Plumbing And Gas Services
📍 Adelaide