12-week daily-rate opportunity | Melbourne | 5 days onsite
Hands-on L1/L2 support across Microsoft, hardware, networking and remote services
Customer-focused | National organisation | Large IT stack

About the job

If you're the kind of Service Desk Analyst who wants to solve the problem rather than simply log the ticket, this could be a great short-term prospect.

You'll join a busy, large scale environment providing hands on Level 1 and Level 2 support to users across a broad range of technology. This is a BAU focused position where you'll troubleshoot, take ownership of incidents and requests, support users directly and keep things moving within agreed service levels.

It's a role for someone who enjoys variety, communicates well and can remain calm and organised when the queue gets busy.

About the role
Provide responsive L1 and L2 technical support through phone and ticketing channels.
Diagnose and troubleshoot hardware, software and network issues, guiding users through solutions.
Complete remote software installations and general administration including password resets, account creation and access management.
Take ownership of service requests and incidents, managing them through to resolution or appropriate triage within agreed service levels.




Work with vendors on escalations, research solutions and contribute to maintaining accurate knowledge base documentation.
Advise, educate and support users while administering shared resources, software permissions, drives and accounts.

About you
Robust hands on technical capability across Windows, remote desktop services, hardware, networking, telecommunications and internet troubleshooting.
Working knowledge of Microsoft platforms, O365/cloud services, remote management and ticket management tools.
Excellent communication, customer service, troubleshooting and problem solving skills with strong attention to detail.
Comfortable handling competing priorities, difficult situations and conflict while maintaining your composure in a high pressure environment.
Relevant tertiary IT qualifications or equivalent practical experience, ideally gained within a large or complex operating workplace.
ITIL v4 certification is desirable, and you'll need evidence of a police check completed within the required three-year timeframe.

If you enjoy taking ownership, helping people and getting technical issues properly resolved, I want to hear from you.

APPLY NOW!

📌 Service Desk Analyst Melbourne (Australia)
🏢 Emmbr
📍 Australia