Collingwood Football Club (CFC) was founded in ****.Local residents, community and business leaders and politicians all hoped that having theirownfootball club could help bring a measure of pride to a downtrodden suburb.In ****, CFC is one of the great icons of Australian sport.
Our history spans 130 years, 16 premierships and more finals appearances than any other club.
Most importantly, Collingwood has grown from being a football club to a sports club with a commitment to our community.The opportunityThe IT Service Desk Technician will support technology systems, both hardware and software, ensuring top performance for Collingwood Football Club staff and athletes.
You will be the first line of technical support to all internal end users of the Club, fulfilling requests either from the Service Desk ticketing system or diagnosing in person.
This is an internal staff-facing role that will focus on customer satisfaction with a high level of communication required to ensure we understand what is required before promptly providing a resolution.Key responsibilitiesProvide technical assistance with computer hardware and softwareManage daily tasks via the Service Desk ticketing systemBe the primary point of contact for all Technology service jobsEscalation of Technology service requestsManage the rollout of new users and equipmentManage all Onboarding and Offboarding Technology requestsInstallation of software to meet business needsAsset managementMaintain Technology documentationSupport in Technology projects where applicableAV systemsAssist on match day for both AFL and AFLWTo support the team with any other membership-based activities as required.Any other duties as directed by the Head of TechnologySkills / ExperienceTo be successful as theIT Service Desk Technician, you will be someone who has:Junior to mid level experience in a customer-facing,



IT related roleGreat communication and time management skillsEfficient problem solving skillsStrong rapport and relationship building skillsHigh level attention to detailAbility to work as a team player in a rapid-paced environmentFootball Clubs are fast-paced environments but you will engrin yourself into the Collingwood culture, remain agile, adaptable, and consistently champion our Company values ofDO BETTER, SIDE BY SIDE, A NEST FOR ALL and FLY HIGHER.What we offerAs a valued staff member of our Sporting Club you will be a part of a fun, inclusive and flexible work environment:Access to state of art High Performance Gym FacilityAccess to Professional Development and Learning Development CoursesAccess to tickets to all AFL and AFLW matchesAccess to exclusive partner offers, the likes of Nike, Emirates, AIA Vitality, La Trobe, CUB Economy, Business Class with Emirates, TaylorMade and KGMOpportunities to support with Collingwood community outreach and volunteer programs (Magpie Nest Cafe)Behind the scenes access to Match-Day, including the ability to support in on-ground activationsOnly available for the fulltime role: 10 Gifted Leave days every year (on top of your Annual Leave)We believe in being a Nest For All - we champion respect, diversity and inclusion to make our Club a safe and welcoming place for all.
The Collingwood Football Club is an equal opportunity employer and encourages applications from suitably qualified and diverse candidates.
We provide a welcoming, secure and flexible approach to work and provide an environment that benefits from and enables the best from everyone.As an organization we are committed to protecting children and young people from harm.
It is essential that any applicant involved with the Collingwood Football Club understands their responsibility in relation to child safety.
Our organization requires all applicants to obtain a 'Working with Children Check' prior to appointment.
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📌 It Service Desk Technician (Melbourne)
🏢 Australian Football League - AFL
📍 Melbourne