Step up from IT Support into your first hands‐on lead roleWork from a contemporary office with free parking and a nearby gymMake luxury vehicles and performance cars part of your daily view
Step up from IT Support into your first hands‐on lead roleWork from a modern office with free parking and a nearby gymMake luxury vehicles and performance cars part of your daily view
About the organisation
Join one of the world's largest automotive groups, renowned for innovation, engineering excellence and some of the industry's most recognised vehicle brands.
With a global footprint spanning over 150 countries, this organisation offers a collaborative, enterprise-scale environment where you'll work with modern technologies while supporting a diverse and professional user base.
About the role
This is an ideal role for an experienced Level 1-2 Support person who wants to step up into a lead position.
Alongside resolving incidents and supporting users, you'll oversee incoming requests, allocate tickets, manage team workloads and ensure issues are progressed through to resolution.
You'll also provide practical people leadership, including supporting team members, managing attendance and leave matters, and maintaining consistent service standards.
You'll thrive in a structured global environment where initiative, accountability, problem solving, and excellent customer service are highly valued.
Your key responsibilities will include
Lead the day‐to‐day activities of the desktop support teamTriage and allocate tickets based on priority,



workload and team capabilityIdentify opportunities to streamline support workflows and remove unnecessary stepsImprove and standardise processes to create consistent, efficient ways of workingTake ownership of implementing improvements when a better approach is identifiedProvide guidance, support and escalation assistance to team membersManage day‐to‐day people matters, including attendance, maintaining team accountability, service standards, and adherence to processesAssist with SOE deployments, upgrades and project work, including rollouts and migrationsMaintain accurate hardware and software asset management recordsFollow global IT processes while taking ownership of incidents through to resolution
What you'll bring
Demonstrated desktop support experience in a large corporate environmentStrong troubleshooting skills and the ability to support technical escalationsExperience working in a highly structured, process‐driven enterprise environmentThe ability to handle day‐to‐day people matters fairly and professionallyHands‐on experience re‐imaging laptops and deploying standard operating environments
What's in it for you
Work for one of the world's most recognised automotive brandsGain exposure to enterprise technologies and global IT operationsJoin a supportive, collaborative team that values ownership and initiativeFull time role with a 3 year termRare career development opportunity - no prior leadership requiredClose-knit team with great culture, team building activities, and modern office amenitiesFree onsite parking
If you're passionate about technology, enjoy solving problems, and take pride in delivering outstanding customer service, we'd love to hear from you.
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📌 Desktop Support Lead (Sydney)
🏢 AC3
📍 Sydney