Mitchdowd was established in 1987 by the artist Mitch Dowd. He opened a pop-up store in Chapel Street with hand painted boxer shorts. The rest is history.

What you'll do:
Own day-to-day IT across head office, retail stores, and warehouse operations across our Australia and Recent Zealand territories.
Lead our cybersecurity uplift, including Essential Eight, access control, and user awareness.
Act as technology owner for core systems including our Apparel21 ERP.
Manage our Microsoft 365 and hybrid AD setting, plus work independently or with our MSP on networks, firewalls, and backups across sites.
Support our EDI integrations and work with 3rd parties to ensure seamless integrations.
Get ahead of problems: monitor the fleet, spot patterns in the ticket data, and fix root causes before users notice them.
Manage projects to improve process and implement systems as required.
Handle onboarding, offboarding, access management, and the device lifecycle.
Manage vendors, licensing, and the IT budget.
Automate the repetitive stuff so the team can focus on the work that matters.

What you'll bring:
A proactive instinct.



You would rather build an alert or fix a root-cause than answer the same ticket for the fifth time.
Calm under pressure with solid communication skills and able to manage user expectation while resolving issues.
Ability to communicate and build relationships with all levels of the business.
Strong Microsoft 365 capability.
Practical Cybersecurity best-practice knowledge.
Minimum 5 years IT support experience, ideally leading IT for a multi-site business in retail, apparel, or supply chain.
A degree in IT or equivalent certifications would be valuable.
Hunger and drive, and an interest in growing alongside the business.

Where it can go:

We are growing, and this role is built to grow with us. There is scope to take on more project delivery, vendor management, and budget as you build a track record here. If you want a role that expands rather than one that stays the same, this is it.

Retail/Wholesale or apparel experience is a big plus.

If you want genuine ownership and the breadth that comes with a growing multi-brand business, we'd love to hear from you.

📌 It Support Manager Ashwood
🏢 MITCH DOWD
📍 Ashwood