Build trusted relationships with candidates and their familiesProvide personalised mentoring, education and encouragement throughout candidates' decision-making journeysPartner with internal teams and external stakeholders to ensure candidates receive appropriate support, information and access to servicesRepresent Cochlear at consumer and professional eventsTrack insights and identify trendsContribute ideas to continually enhance the candidate experienceWork closely with Marketing, Sales, Clinical and Customer Service teams from candidates' first enquiry through implantation and beyondRequirementsStrong communication skills and confidence building relationships over the phone, via email and in personNatural empathy and emotional intelligenceProactive mindset and commitment to following through on promisesExcellent organisation skillsComfort working with data and digital toolsAbility to influence, build trust and help people make informed decisionsExperience in patient support, hearing health,



audiology or healthcare is valuable but not essentialPassion for helping others and eagerness to learnCore CompetenciesDemonstrates solid communication and relationship-building skills, with a proactive approach to mentoring and supporting candidates throughout their decision-making journeys.
Utilizes data and digital tools to track insights and enhance the overall candidate experience.Highest-signal resume keywordsStrong Communication SkillsEmpathy and Emotional IntelligenceProactive MindsetExcellent Organisation SkillsPatient Support ExperienceSoft SkillsConfidence Building RelationshipsInfluencing SkillsCommitment to Following ThroughPassion for Helping OthersEagerness to LearnIndustry KeywordsPatient SupportHearing HealthAudiologyHealthcareTools & TechnologiesDigital ToolsData Tracking
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📌 Engagement Associate (Melbourne)
🏢 Jobtailor
📍 Melbourne