Job DescriptionAt EVT Connect Hospitality, Holiday Inn Express Brisbane Central, part of the IHG family, we pride ourselves on delivering a simple, smart, and engaging experience to every guest.
We're currently seeking a Duty Manager who is passionate about hospitality, ready to lead by example, and committed to enhancing guest satisfaction and team performance.About usDon't just function, flourish.
With EVT Connect Hospitality.
The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.About the RoleAs a Duty Manager, you will play a pivotal role in ensuring the smooth and efficient operation of the hotel.
Your leadership will directly impact team engagement, service quality, and profitability.
You'll support the Hotel Manager with day-to-day operations, supervise and mentor staff, and ensure all brand standards and regulatory requirements are consistently met.You'll also be expected to foster a positive work culture, resolve guest issues promptly, and deliver operational excellence across all departments, with flexibility to assist at other hotels within the region as required.Key ResponsibilitiesFinancial & Operational PerformanceMaximise revenue and control costs using IHG systems and proceduresEnsure compliance with audit and cash handling policiesOversee stock control, supplier delivery standards, and purchasing proceduresPrepare and manage staff rosters in line with business demandPeople & CultureLead,



mentor and support the Front Office and Guest Services teamProvide coaching and feedback to enhance performance and team moraleAssist in recruitment, onboarding, training, and performance developmentPromote a culture of recognition, teamwork, and brand-aligned serviceGuest ExperienceChampion our service style: Be Ready, Be Engaging, Be On ItResolve guest concerns efficiently and empatheticallyEnsure VIP guests and loyalty members receive outstanding attentionMonitor guest feedback and drive continuous service improvementsResponsible Business PracticesMaintain a high standard of cleanliness and safety throughout the hotelSupport sustainability, risk management, and compliance initiativesRepresent the IHG brand with professionalism and integrityWhat We're Looking ForProven leadership experience in a front office or hotel operations roleStrong understanding of hotel systems and front office proceduresExcellent interpersonal, problem-solving, and communication skillsFlexibility to work shifts, weekends, public holidays, and across other locations if requiredKnowledge of the Hospitality Industry (General) Award **** is a plusWhy Join Us?
Be part of a global hotel group with genuine growth opportunities opportunitiesAccess to IHG's industry-leading training and development programsSupportive team environment with recognition and rewardsA workplace culture that values simplicity, efficiency, and connectionIf you're ready to bring your energy, leadership, and commitment to guest satisfaction to a fast-paced and supportive team, we'd love to hear from you.
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📌 Duty Manager (Brisbane)
🏢 EVT
📍 Brisbane