Urgent role, please apply ASAP (no cover letter needed)

A energetic banking organisation is seeking a Level 1 - Level 2 desktop support officer to join their team onsite in Melbourne.

5 days on site attendance required in St Kilda

These roles are full time, lasting between 3 to 6 months, with the potential for extension.

As the selected candidate, you will:
Provide Level 1 and Level 2 support via ticket queues, handling triage and resolution of end-user issues.
Assist with device builds, updates, and refreshes to ensure optimal performance.
Support Google Workspace applications and ManageEngine Endpoint Central.
Manage meeting room technology and audiovisual equipment to ensure smooth operations.
Collaborate with the team to troubleshoot and resolve hardware and software challenges.
Ensure timely and skilled support to end-users, maintaining high service standards.

To be successful in this role you should have:
Experience in service desk support, particularly at Level 1 and Level 2.
Hands-on experience with device imaging, deployment, and refresh processes.
Strong knowledge of Google Workspace and Endpoint Central or similar endpoint management tools.




Excellent troubleshooting and problem-solving skills.
Proven ability to manage multiple priorities and work effectively in a team environment.
Availability to commence within two weeks and commit to a full-time onsite schedule.

It is desirable if you have:
Previous experience supporting AV equipment and meeting room technology.
Basic understanding of network infrastructure and hardware components.
Familiarity with ticketing systems and ITSM tools.
Prior experience working in a contract role within a corporate environment.

Please note that Aida, our after-hours AI conversational screening assistant, may be used as part of the initial application process. Queries can be addressed to @peoplebank.com.au

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.

📌 Desktop Support Officer St Kilda
🏢 Peoplebank
📍 St Kilda