Customer Support Officer | Superannuation | Melbourne CBD

About the Role

We're on the hunt for Customer Support Officers to join one of Australia's largest and fastest-growing industry superannuation funds in Melbourne CBD. You'll support exisiting members across phone, email, and chat, taking real ownership of each enquiry and seeing it through to resolution.

It's a fast-paced, structured, and genuinely supportive environment where accuracy and the member experience matter. You'll handle everything from everyday questions to more complex or sensitive situations, helping people navigate their super with clarity and confidence.

The team operates Monday to Friday between 9am and 5pm. This is an initial 3 month contract with a genuine prospect to go permanent for the right person.

What You'll Be Doing
Supporting members, employers, and third parties across phone, chat, and email
Owning enquiries from start to finish, aiming for first contact resolution
Educating members with explicit, accurate information so they can make confident decisions
Handling a mix of straightforward and more complex or sensitive enquiries
Working towards quality, resolution, and productivity targets
Contributing to a positive team culture and looking for ways to improve

About You




Experience in a customer-facing role, ideally in superannuation or financial services
Strong written and verbal communication skills
A knack for building rapport quickly and guiding conversations to a resolution
Confident actively listening and asking the right questions to understand what someone needs
Resilient and empathetic, even in challenging or sensitive conversations
Comfortable in a fast-paced, structured environment with competing priorities
Sharp attention to detail and a real commitment to accuracy
Happy working across phone, chat, and email
Comfortable navigating complaints and staying professional under pressure
Open to feedback, change, and continuous improvement
Comfortable working in a regulated environment and staying on top of requirements
Open to obtaining RG146 certification as part of your induction (training provided)
Reliable and able to commit to a rostered shift pattern

What's on Offer
Excellent Melbourne CBD location with modern office space
A supportive team that actually invests in your growth
The chance to build real expertise in the superannuation space
A competitive hourly rate plus super

Sound like you? Let's talk.

📌 Customer Support Officer Melbourne
🏢 Weploy
📍 Melbourne